Shipping policy

Shipping Policy

We currently ship exclusively within the European Union (EU).

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, such as new collection launches or sales, processing times may be slightly longer.

Delivery

Estimated delivery time within the EU is 3–7 business days after your order has been dispatched.

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, holidays, or circumstances outside of our control.

Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

Any free-shipping offers or promotions will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Please make sure your shipping address is correct and complete when placing your order.

If you provide an incorrect address, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once your order has been dispatched.

Delayed or Lost Packages

If your order is delayed, please first check the tracking information provided by the shipping carrier.

If your package appears to be lost or has not arrived within the expected delivery period, please contact us at rihlanmodest@gmail.com, and we will assist you.

We are not responsible for delays caused by the shipping carrier, weather conditions, strikes, or other circumstances beyond our control.